SHOPLIVELUXE
The AI video concierge for the luxury e-commerce retailer
Not a chat window.
ShopLiveLuxe is a live, on-brand video concierge embedded in your e-commerce storefront, a discreet, retailer-owned experience that meets high-value shoppers the way your best sales associate would.
It engages, reassures, and guides serious buyers all the way through to a confident close, and knows exactly when to hand the conversation to your maison’s specialist of choice.
Luxury shoppers are already asking for this
83%
of luxury consumers report high or very high satisfaction with AI shopping tools
McKinsey
82%
of top-tier luxury customers used AI during their most recent purchase
Bain
97%
of those customers plan to use AI again on their next purchase
Bain
9%
want a fully autonomous AI experience; the rest still want a person
Industry research
The reason it works
Built around the handoff.
Comfort with AI drops sharply in the relationship and care phase. Whether a shopper completes the purchase in-session with expert AI guidance, or is introduced to your own specialist at the moment a personal touch is called for, the transition is the product.
I
Engage
A live video concierge greets the shopper on your storefront, in your voice, with your merchandising knowledge. Never a chat window in the corner.
II
Guide
It answers with the fluency of your best associate: fit, provenance, materials, availability, alterations, reassuring serious buyers through the decision.
III
Hand off
The moment a personal touch is called for, the conversation is introduced to your maison's own specialist, seamlessly and without leaving your site.
Yours, entirely
Every interaction stays on your storefront, under your brand, with the customer relationship, and the data, remaining with you.
A quieter, more human way for luxury retailers to sell online, and the confidence, before checkout, that today’s shoppers now expect.